Best Practices in Supplier Communications

Best Practices for your Accounts Payable team to communicate with your suppliers when implementing change

Change is hard. When implementing new technology, whether it’s Oracle ERP Cloud, EBusiness Suite or something else, you have to remember that, even if it is going to enhance the way people do their job, careful consideration needs to be given to how that change is going to be implemented.

It’s not really about the technology. It’s about communication. Communication not only with your team but also with your suppliers, focused on what benefits they too are going to get out of it. After all, you are wanting your team and your suppliers to start working differently and they might not necessarily see that as a positive.

You need to be continually involving your team in the process and continually communicating what they should expect. How you engage them in the process of change can be the difference between success and failure.

We’ve been working in the invoice automation software business now long enough to know what works and what doesn’t work and ultimately what will enhance your processes to maximise the efficiency gains.

Join Jason Howard and Duncan Coyle for an informal discussion to hear some of our observations and ideas that we know work for getting what you need from your suppliers that could work for your organisation and see which ones you could implement to gain some quick wins.